The best employees you can have actually completes each cycle he starts. This is unfortunately not all that common. By “cycle” I mean a production action that one begins, continues, and ends when the desired product of the action is attained. Examples abound of failing to do this such as stopping to answer the phone and shifting to something else, accepting an order from someone other than their supervisor to begin a different task, simply not wanting to do it and not saying so, etc. When cycles are not completed, experience shows a backlog is likely to occur in the production of an area. This leads to shifts of personal to handle –creating more backlogs in other areas. This can become so pervasive that it seems the normal state of affairs. This can be disaster for the bottom line of a company as the profit is lost in the desperate measures sometimes required to meet orders or deadlines.
It does not have to be this way.Train employees to finish to a real “Done” any action they start. Treasure those who become good at it. Then far less emergency handlings prove to be needed. Have you found this to be true for you?
Renata McDonald
International Licensed Business Consultants
Hubbard Management System Expert
My Business Consultants Blog 